Stay Connected Easily with Phone Forwarding Service in Bangladesh

Call forwarding refers to the process of forwarding incoming calls that land on your business number to the right department or location. These calls can be forwarded on any landline or mobile phone. It provides the perfect solution to connect with your customers and to have their inquiries answered 24/7 which ensures the best customer experience and solutions. With REIT Ltd Resources you can get the reliability of a professional call forwarding system which will ensure that your incoming business leads never go unanswered. We offer a smartphone forwarding service in Bangladesh.

Our system allows for unlimited Call Forwarding options which are mainly useful if you have different clients, stakeholders, or customers calling in on the same Inbound Number. For us your every call is important, no matter how many calls are received per day we can forward them to varied locations so that no calls are missed such as calls can be forwarded to the Customer Service Representative’s mobile, Accounts Department, or It Support Department’s number. Again if there are some criteria where the contact center does not present then the call can be forwarded to Interactive Voice Response (IVR) system.

Cost Effective Call IVR Service

Interactive Voice Response (IVR) system allows customers to interact through the telephone keypad or with a computer through speech recognition. IVR is very useful in situations when a contact center executive is not present, but customers still require interacting. REIT Ltd Resources provides an IVR service that is a cost-effective option for gaining an advantage over competitors and building customer satisfaction.

IVR can assist you to:

Our Phone Forwarding Service Saves Time and Improves Productivity

REIT Ltd Resources call forwarding option reduces the manual effort of forwarding each incoming business call. It automates the entire process of forwarding your business calls. It helps to route and transfer calls to the right agent and department from anywhere and anytime without moving an inch.

  • Instantly configure your own customized rules to forward calls

  • Develop advanced forwarding schedule based on time of day

  • Calls can be received and work can be done from anywhere – calls can be forwarded to any number or device

Time and Improves Productivity

Our Smart Phone Forwarding Service Improves Customer Experience

Our Smart Phone Forwarding Service Improves Customer Experience
It will help you to connect to every customer that calls on your business phone number automatically to the most qualified agent. It will help to reduce the waiting time of customers, the number of call transfer errors, and the manual effort of routing inbound calls to resolve the queries and problems of your callers instantly. In this way, your bonding with your clients and customers will be strong which will result in the profitable outcome of your business.

FAQ

With Call Forwarding, you can onward your phone calls or voice mails to another phone number, with another mobile phone or a landline phone and home or workplace number.
You can establish phone call or voicemail forwarding as either:

  1. Direct Call Forwarding lets you routinely forward all calls to another number. Though it occurs without making your mobile phone ring first.
  2. Conditional Call Forwarding first leads calls to your mobile phone. Then if you don’t reply or the phones in use, the call will be forwarded to alternative number. Call Forwarding is accessible on all plans.

If you do not want unlimited minutes, you’ll be owed for all forwarded calls according to your plan.

You’ll be billed just like you would if you replied the call from your mobile phone, even if the phone calls are forwarded to a landline.

There is no monthly fee for a phone call or voicemail forwarding on most plans. However, a payment may apply on some older plans. Therefore, if you have a strategy that includes long distance, it isn’t charged on forwarded calls.

Bangladesh Postal, Telegraph ,and Telephone Authority (PTT) does not permit phone call or voice mail forwarding outside the Bangladesh border.

This means you have or wishing to own a Bangladesh phone number. After that want to have the Bangladesh calls divert to a new country or forwarded to an International number, you cannot do so by means of the phone numbers issued by Bangladesh (PTT).

If callers are receiving a busy tone, you have to find out that the call was forwarded to the correct phone number or not. Sometimes extra buttons are accidentally pressed while setting up phone Calls or voicemail Forwarding. If that happens, the number won’t be recognized.

Phone Forwarding FAQ
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